Finra guidance could help departing reps hang onto clients
April 11, 2019 By Mark Schoeff Jr., Investment News If clients ask, firms must give them contact information for their former brokers Brokers leaving firms could more easily hang on to their clients and avoid being disparaged by their former employers under recent Finra guidance. The Financial Industry Regulatory Authority Inc. issued a regulatory notice last week that told brokerages to "communicate clearly, and without obfuscation, when asked questions by customers about the departing registered representative." In response to a customer query, the firm must clarify that the customer can retain assets at the firm or transfer them elsewhere. The firm also must give the customer the former broker's contact information, if it has been provided. "I'll be asking my clients to put their new contact information in their resignation letter," said securities lawyer Brent Burns,...