It’s not what your say, but how you say it – and how well you listen!
by Jonathan Henschen, CFS and featured in Broker Dealer Journal November, 2006: I’ve been in this business a long time and have had the privilege of knowing a lot of people--broker/dealers and others--involved in recruiting. I’m also routinely bombarded with feedback from Advisors about what they like and dislike in broker/dealers (some of which is very revealing about both parties!). The point is, how broker/dealers communicate with Advisors—on the phone or face-to-face--can cement these relationships for years to come—or derail them before they ever leave the station! We all have quirks and idiosyncrasies when we communicate. These may be family or regional traits, or simply poor speaking and listening habits picked up over the years. But because communicating is of such major importance in our business, its worth paying as much attention to...