We know which broker dealers have truly high quality back office staff.
It’s no secret. One of the main reasons reps leave firms is poor back room service. And while all broker dealers claim to offer excellent service, it can be tough for reps to gauge the true quality of that service, and the various factors that can influence it.
Staffing quality is a combination of a good geographic labor pool, good pay to encourage high staff retention and good quality control systems implemented.
At Henschen & Associates, we take an upfront look at the back office. We have a long history of gauging broker dealer cultures and assessing if the environment is favorable to reps.
And because service is something that can go through ebbs and flows due to events such as fast growth, we stay in touch with reps and encourage frequent feedback on what’s really happening in the back office.